Terms & Conditions

ORDERING:

For Wholesalers:

The minimum wholesale purchase total is:
  • $500 for initial orders and re-orders.
  • Wholesale Minimum quantity of 2 per item. Except the Paty Packs.
  • Wholesale White w/ Purple & Gold Trim Gown, Side Bibs and Bibs have a minimum quantity of 4 per item.
  • Wholesale Pink Imperial Batiste Eyelet Diaper Cover, Eyelet White Diaper Cover, Bandana Bib and Pacifier Clips have a minimum quantity of 6 per item.

SHIPPING:

All outbound shipments are sent via FedEx Ground unless otherwise requested by the customer. Other shipping options are FedEx Express, FedEx Freight, and USPS. All our shipping methods are trackable so you can trace the progress of your package from shipping to delivery. Once your order ships, you’ll receive an email with tracking information and an expected delivery date. You can also track your outbound package from Paty, Inc. by visiting www.fedex.com or USPS.

We currently do not ship outside the United States. If you have an international ship to address, please have a U.S. based forwarder we can contact.

MANUFACTURING PROCESS:

All Paty, Inc. knit items are hand-made to order in Houston, TX and therefore may not be readily available to ship same day. Please note that our typical production time is 2-3 weeks, depending on the time of year. After major trade shows our lead time may increase to up to 4 weeks. Please consider our production times in your inventory management planning.

WHOLESALE DELIVERY SCHEDULE:

Your order will ship from our manufacturing facility in Houston, TX. Barring delays due to weather or unforeseen events, transit time to selected areas is as follows:

  • To Dallas: One Day
  • To Shreveport: One Day
  • To Baton Rouge: One Day
  • To Mississippi: Two Days
  • To Florida: Three Days
  • To North Carolina Three Days

RETURNS:

Our goal is your 100% satisfaction and we stand behind every product we manufacture. If you experience any defect with your Paty, Inc apparel, we will promptly replace it or credit your account, whichever you prefer. Although Paty Inc. clothes are known to last for generations, we will accept and honor damage claims up to 30 days of product receipt. We will accept item returns up to 5 days of receipt. All other returns are subject to 25% restocking fee. Returned items must be sent at the purchaser’s expense. Personalized items are not eligible for returns or exchanges.

ORDER CANCELLATIONS:

Cancellations must be made in writing 10 days prior to ship date in order to avoid fees. If ship date is marked as “ASAP” or “As Ready”, then the cancellation window will be 5 days from the date the order was placed. Any orders cancelled within the 10 day window are subject to a 25% cancellation fee. Any orders cancelled after the production process has begun are subject to a 25% cancellation fee. Cancellation requests may be sent to [email protected].

PAYMENTS:

We require all new accounts to be established as a credit card. Credit card orders are pre authorized up to 7 days prior to shipment; at the time of shipment, no more than the pre-authorized amount is captured. Please note that we will often pre-authorize slightly more than the merchandise total in order to account for the estimated shipping charges. Net 30 terms are only considered for hospital gift shops and require a valid credit sheet.

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