All outbound shipments are sent via FedEx Ground unless otherwise requested by the customer. Other shipping options are FedEx Express, FedEx Freight, and USPS. All our shipping methods are trackable so you can trace the progress of your package from shipping to delivery. Once your order ships, you’ll receive an email with tracking information and an expected delivery date. You can also track your outbound package from Paty, Inc. by visiting www.fedex.com or USPS.
We currently do not ship outside the United States. If you have an international ship to address, please have a U.S. based forwarder we can contact.
All Paty, Inc. items are hand-made to order in Houston, TX and therefore may not be readily available to ship same day. Please note that our typical production time is 3 weeks, depending on the time of year. After major trade shows our lead time may increase to up to 4 weeks. Please consider our production times in your inventory management planning.
Your order will ship from our manufacturing facility in Houston, TX. Barring delays due to weather or unforeseen events, transit time to selected areas is as follows:
-To Dallas: One Day
-To Shreveport: One Day
-To Baton Rouge: One Day
-To Mississippi: Two Days
-To Florida: Three Days
-To North Carolina Three Days
Our goal is your 100% satisfaction and we stand behind every product we manufacture. If you experience any defect with your Paty, Inc apparel, we will promptly replace it or credit your account, whichever you prefer. Although Paty Inc. clothes are known to last for generations, we will accept and honor damage claims up to 30 days of product receipt, even if it’s been returned by your customer. We will accept full shipment returns up to 5 days of receipt.
We require all new accounts to be established as a credit card or COD account. Credit card orders are pre authorized up to 7 days prior to shipment; at the time of shipment, no more than the pre-authorized amount is captured. Please note that we will often pre-authorize slightly more than the merchandise total in order to account for the estimated shipping charges. COD orders are sent out in good faith and include a standard $11.00 FedEx COD fee in addition to the applicable shipping charges. Net 30 terms are only considered for hospital gift shops and require a valid credit sheet.
Thank you for supporting American-made products!