FAQs

I can’t add items in the Cart or an item is not added?

Your web browser is probably outdated. You will need to update your browser to the latest version. It could also be that you are using an old computer. You can try using another computer.

What are the minimum requirements for Wholesaler?

You can find the up to date minimum requirements for wholesale here at https://patyinc.com/terms-conditions.

How to reset my password?

You can easily reset your password here at https://patyinc.com/account/login?return_url=%2Faccount#recover.

How long will it take to ship my order?

Please wait 3 to 4 weeks if you order an item that takes 2 to 4 weeks for production and shipping. Our Paty Knit products take 2-3 weeks for production. Our Paty Quick Ship products ship within 2-3 business days.

I can’t see the white fabric very well because of the white background. It is hard to see.

Check your monitor contrast and brightness settings. It is probably set to max or on high. Lower the brightness and contrast. Most monitors also has auto change brightness and contrast button. You can do the auto change so it will go back to normal brightness and contrast. Some old monitors don’t display the correct colors. You might need to check with your monitor also.

I can’t select other product options

The product is out of stock. That is why you can’t select it. We update our inventory every week. Please check again later.

I can’t checkout, it is showing red caution or warning?

Your item probably did not meet the minimum quantity requirement, or the item in your cart doesn’t have enough stock available to reach the minimum quantity. Some items have a minimum of 6, some have a minimum of 3, etc., depending on the product. Always check the product quantity requirement before adding to cart (Wholesaler Only). We recommend removing the item that did not reach the minimum quantity so that the red caution or warning will go away.

How to wash our Paty products?

Poly/Cotton blend use delicate cycle on a cool setting.