How to Track my Order?
You can track your order status online here at https://patyinc.com/track-order.
I can’t see the white fabric very well. It is too bright. It is hard to see.
Check your monitor contrast and brightness settings. It is probably set to max or on high. Lower the brightness and contrast. Most monitors also has auto change brightness and contrast button, you can also do auto change so it will go back to normal brightness and contrast. Some old monitors don’t display the correct colors. You might need to check with your monitor also.
I can’t select other product options
The product is out of stock. That is why you can’t select them. We update our inventory every week. Please check again later.
I can’t checkout, it is showing red caution or warning above the page?
Your item probably did not meet the minimum quantity requirement or the item in your cart doesn’t have enough stock available to reach the minimum qty. Some items has minimum of 6, some has 3 minimum, etc. depends on the product. Always check the product qty requirement before adding to cart(Wholesaler Only). We recommend removing the item that did not reach the minimum qty so that way the red caution or warning will go away.
It is very hard to change password.
For security reasons our system will not accept weak passwords. Easy to guess passwords like green35, 5hello, happyMe, thankyou, etc.. If you change your password, please combine with special characters, small and big letters, and numbers. If you need to reset your password, you can easily do it here at https://patyinc.com/lostpassword.
What if a product is out of stock?
Wholesalers can Pre-Order it by going to our Shop Page and click Pre-Order. You can also contact us at 713-688-7686 if you are still having trouble.
The item I ordered says ready to ship or a quick ship item, but took a while to ship?
If you combined the quick ship items with the paty knit items, it will not ship right away. Our Paty Knit items are handmade here in Houston and it takes 2 to 4 weeks for production and shipping. You can split the order or order it separately. First order the quick ship items only then checkout the items. Second order other items are the paty knit items then checkout.
What if there’s an error on the website?
If you found an error on our website please email email@example.com ASAP. We often update our site to keep it running smoothly and secure.