How to Track my Order?
You can track your order status online here at https://patyinc.com/track-order.
I can’t see the white fabric very well because of the white background. It is hard to see.
Please check your monitor’s contrast and brightness settings. They may be set to the maximum or high levels. Consider lowering or increasing both the brightness and contrast for optimal viewing. Many monitors allow you to adjust brightness and contrast individually. Additionally, some monitors have an auto-change brightness and contrast feature. Activating this option can restore the display to normal settings.
If you’re using an older monitor, it may not accurately display colors. In such cases, it’s advisable to check the monitor settings for color accuracy.
I can’t select other product options
The product is currently out of stock, which is why you are unable to select it. We update our inventory every week, so please check again later.
I can’t checkout, it is showing red caution or warning above the page?
Your item likely did not meet the minimum quantity requirement, or the item in your cart doesn’t have enough stock available to reach the minimum quantity. Minimum quantities vary depending on the product—some require a minimum of 6, while others may have a minimum of 3, etc. Always check the product quantity requirement before adding it to your cart (Wholesaler Only). We recommend removing the item that did not reach the minimum quantity so that the red caution or warning will no longer appear.
It is very hard to change password.
For security reasons, our system does not accept weak passwords. Avoid easily guessable passwords like ‘green35,’ ‘5hello,’ ‘happyMe,’ ‘thankyou,’ etc. When changing your password, ensure it combines special characters, lowercase and uppercase letters, and numbers for increased security. If you need to reset your password, you can easily do it here at https://patyinc.com/lostpassword.
What if a product is out of stock?
Wholesalers can Pre-Order it by going to our Shop Page and click Pre-Order. You can also contact us at 713-688-7686 if you are still having trouble.
The item I ordered says ready to ship or a quick ship item, but took a while to ship?
If you combine quick ship items with the Paty Knit items, the order will not ship right away. Our Paty Knit items are handmade in Houston, and production and shipping take 2 to 4 weeks. You have two options: either split the order or place separate orders. First, order only the quick ship items and proceed to checkout. Then, for the Paty Knit items, place a separate order and proceed to checkout.
What if there’s an error on the website?
If you found an error on our website please contact us ASAP here! We often update our site to keep it running smoothly and secure.
How to wash our Paty products?
Poly/Cotton blend use delicate cycle on a cool setting.