Your Order Status says Complete?
Your order is now in the production level. Please wait 2 to 4 weeks if you order an item that takes 2 to 4 weeks for production and shipping. Our Paty Knit products usually takes 2 weeks for production. Our Paty Pima products ships right away.
How long will it take to ship our orders?
Most of our items are made here in Houston. Our production time is 2-4 weeks.
How do we Pay you?
We accept Credit Cards, Amazon Payments, and PayPal online.
How to Download Model Pictures?
Tested on Windows Platform. Browsers: Firefox, Chrome, and Microsoft Edge
- Go to this link https://patyinc.com/photo-gallery
- Choose the Photo you need and right mouse click to open a menu
- click Save Image As
I don’t see the new products?
- Try Refreshing your browser or reload your browser.
- Remember to check us out on Facebook and Instagram for our latest news.
- Register on our website so you won’t miss anything.
How to wash our Paty products?
Poly/Cotton blend use delicate cycle on a cool setting.
I can’t see the white fabric very well. It is too bright. It is hard to see.
Check your monitor contrast and brightness settings. It is probably set to max or on high. Lower the brightness and contrast. Most monitors also has auto change brightness and contrast button, you can also do auto change so it will go back to normal brightness and contrast. Also some old monitors don’t display the correct colors. You might need to check with your monitor also.
I can’t select other product options
The product is out of stock. That is why you can’t select them. We update our inventory every week. Please check again later. The item that you are looking for might become available again.
It is very hard to change password.
For security reasons our system will not accept weak passwords. Easy to guess passwords like using words green35, 5hello, happyMe, thankyou, etc.. If you change your password, please combine with special characters, small and big letters, and numbers.
What if a product is out of stock?
wholesalers can Pre-Order it by going to our Shop Page and click Pre-Order.
The item I ordered says ready to ship, but took a while to ship?
If you combined the order with other items that are not ready to ship, it will not ship right away.
What if there’s an error on the website?
If you found an error on our website please email email@example.com. We often update our site to keep it running smoothly.